FAQs

🛍️ About Our Products

 

Q: What kind of products does Dimnsn sell? A: We specialize in viral, problem-solving products designed to make your daily life easier and more efficient. Our catalog ranges from beauty and personal care tools (like our 24K Gold Energy Beauty Bar) to home utility gadgets and wellness items. We curate "affordable innovation" to bring you the latest trending items at the best prices.

Q: Are your products authentic? A: Yes, quality is our top priority. We source our products directly from trusted manufacturers to ensure that every item you receive meets our high standards for durability and effectiveness.

Q: Do you restock sold-out items? A: We try our best to keep our popular items in stock, but due to high demand, some products may sell out quickly. If an item you want is out of stock, please sign up for our email notifications on the product page to be alerted as soon as it returns.

 

🚚 Shipping & Delivery

 

Q: Do you offer free shipping? A: Yes! We offer Zero Cost Shipping on all orders across India. The price you see on the product page is the final price you pay—no hidden shipping fees at checkout.

Q: How long will it take to receive my order? A: Orders are typically processed within 24-48 hours. Once shipped, delivery usually takes 3 to 7 business days, depending on your location. You will receive a tracking link as soon as your package is dispatched so you can follow its journey.

Q: Do you ship internationally? A: Currently, we primarily ship within India. If you are located outside India and are interested in our products, please contact our support team to see if special arrangements can be made.

Q: How can I track my order? A: Once your order is shipped, you will receive an email and/or SMS with a tracking number and a link. simply click the link to see real-time updates on your shipment.

 

💳 Payments

 

Q: What payment methods do you accept? A: We accept a wide range of secure payment options, including:

  • Credit and Debit Cards (Visa, Mastercard, RuPay)

  • UPI (Google Pay, PhonePe, Paytm, BHIM)

  • Net Banking

  • Wallets

Q: Is Cash on Delivery (COD) available? A: Yes, we offer Cash on Delivery (COD) for most locations. You can pay for your order in cash when it arrives at your doorstep. (Note: You may want to add if there is a small fee for COD or if it is free, as this varies by store).

Q: Is it safe to use my card on your website? A: Absolutely. Our website is powered by Shopify, which uses industry-leading SSL encryption to ensure your personal and payment details are 100% secure. We do not store your card information.

 

Returns & Refunds

 

Q: What is your return policy? A: We want you to love your purchase! If you receive a damaged, defective, or incorrect item, please contact us within [Insert Days, e.g., 5-7 days] of delivery. We will guide you through the return or exchange process.

Q: How do I initiate a return? A: To start a return, please email our support team at [Insert Support Email] with your Order ID and a photo/video of the issue. We will review your request and provide instructions on how to send the item back.

Q: When will I get my refund? A: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment (or via bank transfer for COD orders) within 5-7 business days.

 

📞 Contact & Support

 

Q: How can I contact customer support? A: We are here to help! You can reach us via:

  • Email: dimnsn.com@gmail.com

  • Contact Form: Visit our Contact Us page.

  • Phone/WhatsApp: +91 99072 88465

Q: What are your support hours? A: Our team is available to assist you Monday through Sunday. We aim to respond to all inquiries within 24 hours.

Does Dimnsn.com offer discounts or coupons?

Yes! We frequently run offers, festive deals, and exclusive coupons.
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 Why choose Dimnsn.com?

  • Trusted brand since 2017

  • Exclusive & problem-solving products

  • COD available

  • Responsive customer support

  • Quality-checked items

  • Affordable pricing

We will back to you within 12hrs.